Eliminate freight forwarding backlogs, delays, and penalties by outsourcing
LogisticsBackofficeServices
We handle these activities so you can concentrate on sales!
We are more than just a B.P.O – we are specialists in handling logistics back office operations for companies and for other freight forwarders.
Sales Support
Receiving inquiries
Preparing quotations
Maintaining the rate sheet
Responding in real time to quote requests.
Customer Service
Bookings creation
Nomination acknowledgements
Tracking and tracing shipments
Other servicing activities
International Call Center Service
Inbound Call Center Services
Outbound Call Center Services
Build your own Call Center - BPO
Social Media Support, Email and Chat Support
Documentation
Creation of Master Bill of Lading (MBL) and House Bill of Lading (HBL)
Bill of Lading amendments
Job creation
Master BL follow up and BL release
Invoicing and payment request to the liners and vendors
Other documentation activities
Operations
Preparing packing lists
Arranging transport for cargo pick up
Booking with liner
Planning and customized staffing
Accounting
Book costs and revenue
Validate the accounts
Maintain accounts payable and accounts receivable
Determine profit and profit margins
Credit Control
Analyze collections
Follow up with customers for payments
WhyChooseUs?
Customized Pricing
We understand the industry and that one-price-fits-all does NOT work. We offer customized pricing to handle only what you need and lower costs. Talk to us for a free quote.
24/7 Service
We operate 24/7 giving you the opportunity to offer the same to your customers in which ever time zone they are in.
Headquartered in the US
Our Manhattan, NYC, office gives you the ease of doing business with a US based company.
Dedicated accounts manager
A dedicated leader is allocated to your project ensuring smooth communication and operations.
No task too small
No matter the size of your project, we are happy to onboard you and help grow your business with reliable and cost effective back offices services.